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Have questions about your order, or a general enquiry?
How can we help?
FAQ
Shipping Tracking & Delivery
"HOW CAN I TRACK MY ORDER?"
Once the courier scans your package and begins transit, a tracking email will be sent out to you.
"DO YOU OFFER FREE SHIPPING?"
We offer free shipping on all orders over $50 after discounts are applied.
"WHERE DO YOU SHIP?"
We ship within the United States.
"HOW CAN I GET FREE SHIPPING?"
In order to receive free shipping, your total must be $50 after coupons, discounts, or rewards are applied. Free Shipping is only available for domestic orders at this time.
Discounts, Rewards & Gift Cards
"HOW DO I USE A DISCOUNT CODE?"
If you receive a discount code, please enter it at checkout in the discount code field, and then click “apply”. Please note that only one discount code can be used per order., we cannot stack.
"CAN I RETROACTIVELY APPLY A COUPON?"
Unfortunately, we can’t guarantee that we will be able to retroactively apply discounts if you did not place your order the same day the discount code is released.
"CAN I RETROACTIVELY COLLECT REWARD POINTS?"
Rewards points cannot be retroactively distributed for the most recent order, To prevent missing out on points, make sure you sign up for our rewards program as soon as possible.
"HOW CAN I PURCHASE A GIFT CARD?"
All of our giftcards are electronic. Once purchased, the giftcard will be sent to your e-mail and you can forward it to the recipient. you can find them by searching "Giftcard" or clicking this link:GIFTCARDS
Order Editing & Exchanges
"HOW CAN I CHANGE MY ORDER AFTER IT'S BEEN PLACED?"
Spawn Point Coffee strives to fulfill orders as quickly as possible! Please verify that your order is correct before submitting payment. Once your order is placed, we cannot make any edits.
"DO YOU ACCEPT RETURNS?"
"HOW CAN I CONFIRM MY ORDER?"
When ordering products from Spawn Point Coffee, you will receive a confirmation email once you have completed the steps in checkout. The email will include verification of items purchased, the cost, as well as the address/information. This is extremely important to review right away to ensure that your order gets out to the desired delivery address. We cannot make any changes once your order is placed, so please make sure you reply to your order confirmation email upon receiving it so that we can get you the support you need as quickly as possible.
Spawn Point Coffee Account
"HOW DO I LOGIN?"
You will need to visit spawnpointcoffee.com and click on the person in the upper right-hand corner! From there you will be presented a screen where you can login.
"HOW DO I CREATE AN ACCOUNT?"
You will need to visit spawnpointcoffee.com and click on the person in the upper right-hand corner, as seen in the above question. Then you will be presented with a login page, also as seen in the above question. Only this time, you will click on "CREATE AN ACCOUNT" and go from there.
"WHY DO I NEED TO CREATE AN ACCOUNT?"
An account allows your points to be stored and accumulated, as well as your order history. an account will also allow you to manage your subscription.
